FAQ

U.S. Tariff Regulations (from August 2025)

From 29 August 2025, all U.S. parcels (even small ones) will go through customs.

What it used to mean: surprise fees when your order arrived.
What it means now: I’ve set things up so that it won’t happen to you.

  • All U.S. orders will ship through DHL
  • I’ll cover the customs fees myself
  • You’ll only ever pay the price you see at checkout

To make this possible, there will be small price adjustments for U.S. orders only:

  • Jewellery: around 5–10% more
  • Prints & bookmarks: around 0.5–3% more

You’ll still get your order smoothly, with no hidden costs or surprise bills.

Who Runs S&R Collective?

S&R Collective is run by a single maker with two distinct artistic branches:

  • Snakes & Ravens – focused on jewellery, prints, and dark folkloric themes.
  • Grim Viper – a design and illustration outlet focused on alternative, bold and experimental visuals.

Email: snakesandravens.business@gmail.com

Instagram:

What payment options do you offer?

We accept Klarna (Pay Later, Pay in 3) and PayPal.

For items over £100, we can arrange a PayPal payment plan. Email us with the item and your preferred timeline.

  • 25% deposit required
  • Must be paid in full within 60 days
  • If not paid in full: 50% of paid amount refunded
Are custom orders open?

Yes! Visit the "Customs" tab in the menu for full details or email us directly.

How is shipping handled?

Domestic: Free via Evri or Yodel (with tracking).

International: DHL Express only. Includes limited standard liability for damage/loss. This may not cover the full value of your order.

Customs Notice: Any customs duties, taxes, or import fees are the responsibility of the buyer. These are determined by your local government and are not covered by S&R Collective.

Do you offer wholesale?

We offer wholesale options for prints and bookmarks only. Email us to inquire!

Where can I find you in person?

I appear at markets around the UK such as:

  • Leeds Indie Market
  • Animeleague Manchester
  • MCM Comic Con London
  • The Dark Arts Market (Nottingham)
  • Gothic Luxe Wedding Fair (Rochdale)
  • Authors at the Armouries (Leeds)
  • Green Potion Presents (Heskin)
How often do you update your shop?

Jewellery collections drop every 2 months. Prints and bookmarks are restocked less frequently.

What is the Early Bird Sale?

The Early Bird Sale is a 24-hour flash pre-release available only on the Snakes & Ravens Instagram Stories (@snakes_n_ravens).

Pieces are offered at a slightly discounted price before launch on the main site.

Note: Early Bird Sales do not happen under Grim Viper. They are exclusive to Snakes & Ravens collections.